I think it is time that we start over again.
We have been at this game for coming up 15 years now. That is a long time. We have survived the very testing first few years, we have grown in some of the hard times and all along had a ton of fun. The friends we have made, the relationships we have built… all worth it.
So what do I mean when I say “Start Over"? I mean, let’s go back to the beginning and create it all over again. Create the reason why we are here, define who we want to be as a company, understand what the customer wants and how we deliver it to them. Not because I believe we have done it wrong, but because I believe we can do it better.
A lot of us start our business because we are in a trade or industry and want to be off on our own. It is great being your own boss and setting your own hours, but the more I have tried to develop our company into what I envision it could be, the more I realize that there is so much to learn.
The more you want to be something more than just yourself or a small team, the more you have to have a plan, a layout, definitions and reasons, processes and systems. Sometimes, I think we wish it could be as easy as answering the call and sending someone out. It is so much more than that.
So, we are starting over. We are starting at the basics. We are changing the way we do estimates, the way we meet people. We are changing the way you feel when you receive our quotes, and how we guide you to where you want to go. We are changing the way we work amongst ourselves and with you. We are changing the way we communicate and the way we guide you on this journey of change in your own home, your work, in your community.